Avoid Losing Customers and Grow Sales
Broad Reach Proactive Customer Response System is an easy to use, web based system that keeps you informed of issues, problems, or successes that your customers experience, in real time. It automatically highlights developing problems or hidden opportunities. The follow up and delegation capability allows you to proactively take action to eliminate the problems and capitalize on successes.
"Broad Reach helped me focus my team to drive new business this year, and we are the #1 region in terms of sales and new business opportunities."
SBC Regional Sales Director, SBC DataComm
Customers choose Broad Reach because they had been:
- Frustrated with getting blind sided and losing a customer.
- Concerned that competitors were getting into accounts because current systems were not providing enough real time feedback.
- Overwhelmed with information that did not zero in on the critical customer concerns in real time.
- Wasting time spent fighting fires from sudden urgent customer issues..
- Disappointed that after a problem was known, the correct follow up did not always occur with the customer.
- Unable to keep in contact with all of their customers on a very regular basis with limited staff
Broad Reach gives companies the power to increase:
Broad Reach illuminates the blind spots that can derail even the best customer relationships. It extends your resources to allow you to keep in contact with all of your customers and the other distributors, brokers, manufacturers, and any other influencing parties that affect your customers satisfaction. It sorts through masses of information to flag only the issues that are important to your customers and then ensures successful delegation, follow up, and resolution. Achieving this level of ongoing responsiveness drives increases in retention, repurchases, and referrals which are the most effective ways to increase sales and profitability.
For a free needs analysis or to request more detailed information on Broad Reach please call us at (847) 441-1851 or submit out the contact form below: